So, I am the proud owner of a hoopty piece of crap Ford Escape.
Remember when I posted about my super awesome excitement over buying my first very brand new car? I love my car. I love it a lot. I feel like have really bonded with my new car and I love it. So when I got a call last week saying that my car had to be "grounded" because it could randomly start on fire. Like, a blaze of god damn glory on the road.
Obviously, I was pissed. But they tell me they'll give me a rental at no cost to me except for fuel while they fix it. Which, OK. But then they tell me oh by the way... they don't know why it starts on fire, so they don't know how to fix it. Which basically means my car is off the road indefinitely.
Lemme say that again: car is undrivable indefinitely.
I am so pissed. Actually, pissed isn't even the word that would be acceptable.
So I turn the vehicle in on Friday and get my rental car, which is a new Dodge Journey from New Jersey that smells. Which just made me more angry. After I get the rental car, I had to drive over to the dealership and turn the keys over. I proceed to ask questions and the service department were jerks. Total jerks who have no interest in talking to me because of my vagina, but kept talking to Matt because he has a penis. Oh, hell fucking no. So I tell them that I want something that has the date on it and says I dropped the car off because in accordance of the Wisconsin Lemon Law, if my car is undrivable for 30 days (consecutive or not), it qualifies as a lemon and I will turn it in. They kind of paled at that but still. They then tell me that countless websites and the Ford customer service person, their manager, and then a recall specialist are all wrong when they say that the Ford Escape engine that my car has was previously recalled twice already. Everyone else is wrong, the dealership is right.
So now I have to drive this piece of shit rental indefinitely.
I have to call Ford this week because I'd be damned if I am going to make my car payment this month if I can't drive the damn thing. I will get that payment paid- you watch. I can't wait to call them up and bitch them a new asshole. The level of incompetence of this all around is unbelievable. First up, how can you release a vehicle that starts on fire? Then be so incompetent to not know why it starts on fire? Then get annoyed when customers like me get pissed off that you are telling me to park my car indefinitely? Quite frankly, I feel like I should have been able to get an automatic refund or upgrade to the next engine size because this is some bullshit here.
But the most annoying part? While FIVE service department guys are treating me like I'm a moron with a vagina, Matt says nothing. He basically lets them talk all over me and says nothing. I was so angry it was unbelievable. I'm still angry and it's making me so unfestive for Christmas. Assholes.
So yeah. I'll call Ford on Wednesday probably. What should I bitch about? Does anyone have experience with this kind of thing? I'd call today but I feel like it would be me mostly screaming four letter words, I need to calm down a wee bit.